3.11.09

Corporate Intrusion or Customer Service Department Extender?

A number of you are active on Facebook, Twitter, YouTube and other social networking sites. Much of online social networking revolves not only around our personal contacts, but also our favorite local and national brands and businesses as well. However, some folks find the business use of online social media to be a 'corporate intrusion,' as one woman deemed it. Check Spelling

Do you find business use of online social media to be offensive, an intrusion into your social networking zen? Or, do you find it an easily accessible extension of a business or brand's customer service?

What brands and businesses, based on your experience, are dominating the social media waves with great customer service and relationship building? And, which do you feel are merely barraging you with self-promotion messages, videos, podcasts and tweets?

Please share your thoughts and feedback to our facebook profile or as a comment on this post.
From the desk of Harrisburg International Airport at 11:59

1 comment:

  1. KenNovember 3, 2009 at 5:50 PM

    I think that one particular woman is the exception to the rule. I would prefer that companies use these types of things for customer service. And people need to remember that when they get on Twitter and Facebook they are giving up at least some measure of privacy. They are opting in. If they don't want a company reading their tweets, they need to set their privacy settings accordingly. Plain and simple!

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